Policies: Lead-time / Shipping / Returns / Damages / Chargebacks / Etc.

Please see our charts at the bottom of the page for standard transit times.

Lead-Time and Shipping Policy

Burkett Restaurant Equipment strives to provide you, “The Customer”, the best Customer Service in the industry.  Most orders with standard stock products will ship the same day if an order is placed before 2:00 p.m. EST.  Orders placed after 2:00 p.m. EST will typically ship out the next business day.  Our shipping Department is open Monday through Friday 8:30 a.m. EST to 5:00 p.m. EST.  In the event of a delay of more than 48 hours in your shipment on Standard Stock items, we will notify you immediately.

On all non-stock, special order, or made to order items, lead-times may vary.  We work diligently with our suppliers to ensure the lead-time displayed on the online product and that you are informed by your salesman is as accurate as possible. However, due to conditions beyond our control, those dates may vary.  You will be notified after your order has been placed with an accurate lead-time if the is a variance. 

Shipping Methods

Burkett Restaurant Equipment offers you four (4) convenient ways to ship your order.

• We ship most of our order under 150 lbs via UPS Ground.  Ups Next Day Air, Second Day Air and 3-Day Select are available upon request. 
  
• If your package exceeds the 150 lbs limit or size limit, your order will be shipped via common carrier.  Our preferred carriers are UPS Freight and Yellow Truck Transportation.
  
• You may pick up your order from our 170,000 square foot warehouse located in Toledo, OH.

Burkett Restaurant Equipment

3011 Council St

Toledo, OH 43606

• You may also arrange your own shipment with your own carrier, UPS, Fed-Ex, DHL, or USPS account.  Just e-mail your Bill of Lading to shipping@basequipment.com

Shipping Charges

All shipping charges are based on weight and shipping zones figured in real-time using UPS World Ship database.  Please understand due to packaging weight or multiple boxes not being factored into your original freight quote, your shipping charges may differ slightly.  If the difference is greater than 10%, we will call you for an approval before processing your order. 

Free Freight items are only Free Freight into the continental U.S.  If you need a shipping quote to Hawaii, Alaska, or out of the United States, please contact our sales department at 1-800-828-8564.

Orders shipped via common carrier are dock or curbside delivery ONLY and do not include “Residential Delivery”, “Lift-Gate”, “Inside Delivery”, or any other special services unless otherwise specified.

What is considered Residential Delivery?

Residential Delivery is required to be selected if the item is shipped to a residential address, church or school.

Redelivery and Reconsignment

Redelivery- If a freight carrier attempts and is unable to deliver for reasons that are within your control, redelivery fees may apply.

Reconsignment- Once a shipment is in transit, new fees may apply if there is a change in delivery address (also known as Reconsignment).

International Shipments

Burkett Restaurant Equipment does ship internationally to most countries.  Certain shipments may require additional transit time for customs clearance.  Shipping rates do not include taxes, duties, or other customs brokerage charges.  We will provide you with a pro-forma invoice for which you can provide to your customs in your country to determine the exact fees charged by your government.

For a shipping rate on an International Order, please contact our Sales Department at 1-800-828-8564.

Shipping Locations and Split Shipments

Most orders will ship from our warehouse located in Toledo, OH.  In the event that a product on your order is not available, we may choose to ship your order from multiple locations rather than hold your order. 

Order Tracking

Burkett Restaurant Equipment’s web site features an online tracking tool that enables you to track your order online any time you wish.  Just click here and you will be routed to our order tracking page.

To track a freight shipment, please contact Customer Service via e-mail info@basequipment.com or via phone at 419-720-8190.  You may also contact your salesman if preferred.

Damage Policy

All of our orders are packaged accordingly with fragile shipments packaged especially well.  Unfortunately there are occasions when orders may become damaged in transit.  Burkett Restaurant Equipment will not be responsible for orders damaged in transit.  

To protect yourself, you should:

1. Always inspect all packages thoroughly before signing for your shipment.
   
2. Always refuse packages that have visible damage.
   
3. Freight companies are responsible for inspecting items before picking up a shipment from us.  When freight carriers sign for items they pickup from us, they are indicating they are receiving the items in good condition from us unless otherwise noted on the freight bill.  By signing your name on the freight bill, you are indicating YOU ARE RECEIVIINNG YOUR ORDER IN GOOD CONDITION unless you state otherwise on the freight bill.  Therefore it is critical that you inspect you shipment for any damages before signing for it.  Once you sign your shipment (even if you sign it “Damaged”, “Subject to Inspection”, or make any other notes on the freight bill) you will need to file a freight claim with the carrier for any compensation and Burkett Restaurant Equipment will not be responsible for the outcome of your claim.  If you need assistance filing the freight claim, feel free to call our Customer Service Department and we will be glad to assist you.
   
4. If you follow the steps above and “REFUSE” a damaged item in your shipment we will be glad to re-ship/ replace the items to you at no cost once we confirm with the carrier that the item is coming back.

If you fail to do any of the above, you will need to file a freight claim with the LTL Freight Company, UPS, or the carrier that delivered the item, and Burkett Restaurant Equipment will not be responsible for the outcome of your freight claim!

Refused Shipments

You, The Customer, will be responsible for a 20% re-stocking fee and the FULL FREIGHT charges to and from you for shipments that are refused for any reason other than the shipment was damaged in transit or shipping errors made on the part of Burkett Restaurant Equipment.  This does not include shipments damaged while in storage – See “Storage Fees” policy below.  In addition, if your order was not damaged in transit to you and no errors were made on the part of Burkett Restaurant Equipment and you refused your order, YOU will be responsible for any freight damages on the return shipment if any are incurred.

Chargebacks / Cancelled Payments Due to Damaged Shipment

If you fail to follow the procedure indicated in the “Damaged Policy” and decide to file a chargeback or cancel your payment with us, you will be responsible for the full freight charges for the order going to you and you will be responsible to make arrangements to have the order returned to us at your expense.  In addition, you will be responsible for the damages incurred prior to its arrival to our warehouse (if any) and a 20% restocking fee.  Remember once you sign the freight bill the items you ordered are yours; damaged or not.  Therefore you will still be responsible for the costs of the damages, and you will need to file a freight claim with the carrier if you wish to be compensated by the trucking company for the costs of the damages and Burkett Restaurant Equipment will not be responsible for the outcome of your freight claim.  Your actual amount of the refund will be calculated once the item has been returned and the cost of the damages has been assessed. 

Storage Fees

If you make arrangements with a carrier to store your order for any amount of time other than standard transit time, please note the carrier reserves the right to bill you for storage fees.  In some cases the carrier may bill Burkett Restaurant Equipment, if this occurs; Burkett Restaurant Equipment reserves the right to charge you “The Customer.”  In addition if your order is stored for any amount of time other than standard transit time, you “The Customer” will be responsible for damages incurred during storage and if you decide to keep your order, our “Damage Policy” will be in effect, or if you decide to refuse your order, our “Refuse Shipments” policy will be in effect.

Returns

There will be a 20% re-stocking fee applied to all items that are refundable (non-stock, Made to Order, and Special Order items are non-refundable).  Freight charges are not refundable.  For a returned "Free Freight" item we will charge 10% of that items selling price.  Products cannot be returned without prior authorization of a Burkett Restaurant Equipment Customer Service representative.  If for any reason you wish to return or exchange an item or your entire order, please contact us via email at info@basequipment.com or by phone at 419-720-8190.

To receive a credit, with the exception of freight charges, items must be returned prepaid within 7 days of receiving your order, unopened, unused, and in the same condition we shipped it to you.

Exchanges

If you prefer to exchange an item, please contact our Customer Service Department or your Salesperson prior to returning the merchandise.  Once the returned item is received, we will process your new order and issue you a credit for the difference or bill you for the difference (with your approval).  All shipping charges will be the responsibility of you “The Customer”.  Special Order, Non-Stock, and Made to Order items do not qualify for exchange as these items are Not Returnable.

Special Order Returns

All Special Order, Non-Stock, and Made to Order products are Non-Returnable and Non-Refundable. 

Liability

Prices and specifications are subject to change.  Burkett Restaurant Equipment is not responsible for Typographical Errors.

For security, please ship all returned merchandise through an insured carrier like UPS.  Burkett restaurant Equipment is not responsible for any items being returned that are lost of damaged.

Ship Returns and Exchanges to:

Burkett Restaurant Equipment

Returns Department

3011 Council St