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Burkett Restaurant Equipment and Supplies - Your Connection To Quality New and Used Restaurant Equipment and Supplies
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Careers

Benefits with Burkett

  • Medical, Dental & Vision Insurance
  • AFLAC Benefits: Short-Term Disability, Accident Coverage & Optional Life Insurance
  • Paid Time Off (PTO) including applicable paid holidays
  • Retirement plan with Company Match
  • Employee Discount on products
  • Employee Purchase Programs with Vendors (e.g. TigerDirect & Dell)
  • Verizon Discount

Who We Are:

As one of the leading restaurant equipment sellers in the nation, Burkett Restaurant Equipment has been providing its knowledge, experience and expertise in the foodservice industry to customers all over the country since 1977. With over 5,000 products in stock at all times, we offer top-of-the-line equipment at warehouse prices. Our vast product selection caters to numerous businesses, including bakeries, pizzerias, restaurants, bars, convenience stores, schools and more. We offer equipment manufactured by some of the top vendors in the industry, including True, Cambro, Imperial and Star. Regardless of the types of equipment our customers need, we provide an expansive, all-inclusive collection of supplies related to food service.

Why Work With Us:

Here at Burkett, we pride ourselves on being a family-owned business with a friendly, supportive team of dedicated, ambitious workers. We continue to welcome individuals to join our supportive staff to help us continue to exceed customer expectations and offer our expertise in the booming foodservice industry (Since the beginning of 2010, we have grown from 25 to over 50 employees!). We truly appreciate each and every one of our employees, and that's why we invest in training & providing employees with the resources needed for them to be successful.

Burkett Restaurant Equipment is a forward-thinking, aggressive company constantly striving to be ahead of the game and on the cutting edge of the foodservice industry. We have even been recognized as one of Inc.com's 5000 fastest growing companies, as well as one of the top 100 Distribution Giants in the industry, according to Foodservice Equipment and Supplies Magazine.

CURRENT AVAILABLE POSITIONS

Join Our Team

Interested in working for one of the leading sellers of commercial restaurant equipment and supplies? Burkett Restaurant Equipment is always looking for the right people to join our company as we continue to grow and improve throughout the years. We offer many appealing benefits, opportunities for training, and valuable work experience to improve and build your career.

Please take a moment to fill out our online application form and/or email a cover letter and resume for review and this information will be kept on file for future openings.

We look forward to hearing from you, and thank you again for your interest in working for Burkett Restaurant Equipment!

Account Representative

Burkett Restaurant Equipment and Supplies, one of the fastest growing companies located in Northwest Ohio, is seeking to hire an experienced member to join our Sales team as an Account Representative. Employees in this position play a key role in leading the growth of our company through consultative e-Commerce sales. The ideal candidate will have proven experience in Sales (inside or outside), experience in the e-Commerce market, and the ability to develop, plan and take initiative to grow their accounts resulting in overall company growth. Candidates with Bi-Lingual skills are a plus!

Burkett is a leading provider of quality new and used foodservice equipment. Our 170,000 sq. ft. building in Toledo, Ohio has been servicing restaurants, bars, schools, churches, bakeries, pizzerias and even the home consumer since 1977. At Burkett, we are committed to providing the very best products and service possible to ensure a solid future and continued growth.

We are a growing company with strong values, an exciting vision and a clear strategy for the future. We can offer you challenging projects, supportive colleagues, a dynamic team and an environment where you are valued and initiative is encouraged. We offer a professional environment that values hard work, creativity and promotes success. We value motivation and a strong drive to succeed.

Purpose of Position: The position will serve as a team member within the company’s National Sales Department with a focus to grow sales volume through the maintenance of existing customer accounts and by developing new accounts. Primary functions of the role include processing sales orders for customers via the phone, email, or in person and advising customers of product availability, pricing and options.

Position responsibilities include, but are not limited to:

  • Sell foodservice equipment and supplies by developing relationships with prospects
  • Achieve monthly sales quotas which are measured via KPI reports (revenue, gross margin, Quality, Cash (A/R), Conversion Rate, Retention Rate
  • Grow your own portfolio of customer accounts with no territorial boundaries
  • Develop and maintain an active prospect list and a professional network
  • Maintain relationships with clients by providing support through delivery of the products ordered and providing information and guidance throughout the process to ensure custom satisfaction
  • Follow up with customers to ensure sales expectations have been met and to enhance future orders
  • Create customer Quotes and Sales Orders using TRX System and AutoQuotes
  • Attentively answer phone calls and assist customers via our Live Chat system
  • Contribute to improved Accounts Receivable targets by managing sales transactions to preapproved payment options and assisting with follow up customer communications as needed
  • Work closely with internal company departments, customers, factory reps, and other outside sources as needed to communicate customer requirements
  • Attend weekly sales meetings and product trainings to improve job knowledge and to identify product improvements, pricing changes and new products
  • Attend factory trainings and trade shows as directed by management
  • Cross train with and support web specialist and showroom sales to support each other where needed or as defined
  • Other duties as assigned as related to continuous improvement of the Inside Sales team process.

Qualifications Expected

  • Communication – capable of receiving and understanding both written and oral directions
  • Negotiation – able to negotiate with clients and understand pricing flexibility
  • Organization – maintain clean workspace
  • Computer knowledge – thorough understanding of Microsoft Office & Google applications
  • Travel up to 10%

Experience / Education Required

  • Bachelors degree or 2 years of business-to-business sales experience and experience of the foodservice industry
  • Serv-Safe Level 2 Certification preferred
  • CFSP Certification is a plus

The Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short & Long Term Disability, Life, Paid Time Off & Holidays, a 401(k) with company match and opportunities for performance-based bonuses.

Account Representative - Bi-Lingual (Spanish/Arabic)

Burkett Restaurant Equipment and Supplies is one of the fastest growing companies located in Northwest Ohio is seeking to hire an experienced member to join our Sales team as an Account Representatives. Employees in this position play a key role in leading the growth of our company through consultative E-Commerce sales with a focus on serving our Spanish and/or Arabic Speaking customers. The ideal candidate will have proven experience in Sales (inside or outside), experience in the E-Commerce market, and the ability to develop, plan and take initiative to grow their accounts resulting in overall company growth. Candidates with Bi-Lingual required!

Burkett is a leading provider of quality new and used foodservice equipment. Our 170,000 sq. ft. building in Toledo, Ohio has been servicing restaurants, bars, schools, churches, bakeries, pizzerias and even the home consumer since 1977. At Burkett, we are committed to providing the very best products and service possible to ensure a solid future and continued growth.

We are a growing company with strong values, an exciting vision and a clear strategy for the future. We can offer you challenging projects, supportive colleagues, a dynamic team and an environment where you are valued and initiative is encouraged. We offer a professional environment that values hard work, creativity and promotes success. We value motivation and a strong drive to succeed.

Purpose of Position: The position will serve as a team member within the company’s National Sales Department with a focus to grow sales volume through the maintenance of existing customer accounts and by developing new accounts. Primary functions of the role include processing sales orders for customers via the phone, email, or in person and advising customers of product availability, pricing and options.

Position responsibilities include, but are not limited to:

  • Sell foodservice equipment and supplies by developing relationships with prospects
  • Achieve monthly sales quotas which are measured via KPI reports (revenue, gross margin, Quality, Cash (A/R), Conversion Rate, Retention Rate
  • Grow your own portfolio of customer accounts with no territorial boundaries
  • Develop and maintain an active prospect list and a professional network
  • Maintain relationships with clients by providing support through delivery of the products ordered and providing information and guidance throughout the process to ensure custom satisfaction
  • Follow up with customers to ensure sales expectations have been met and to enhance future orders
  • Create customer Quotes and Sales Orders using TRX System and AutoQuotes
  • Attentively answer phone calls and assist customers via our Live Chat system
  • Contribute to improved Accounts Receivable targets by managing sales transactions to preapproved payment options and assisting with follow up customer communications as needed
  • Work closely with internal company departments, customers, factory reps, and other outside sources as needed to communicate customer requirements
  • Attend weekly sales meetings and product trainings to improve job knowledge and to identify product improvements, pricing changes and new products
  • Attend factory trainings and trade shows as directed by management
  • Cross train with and support web specialist and showroom sales to support each other where needed or as defined
  • Other duties as assigned as related to continuous improvement of the Inside Sales team process.

Qualifications Expected

  • Communication – capable of receiving and understanding both written and oral directions
  • Negotiation – able to negotiate with clients and understand pricing flexibility
  • Organization – maintain clean workspace
  • Computer knowledge – thorough understanding of Microsoft Office & Google applications
  • Travel up to 10%

Experience / Education Required

  • Bachelors degree or 2 years of business-to-business sales experience and experience of the foodservice industry
  • Serv-Safe Level 2 Certification preferred
  • CFSP Certification is a plus

The Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short & Long Term Disability, Life, Paid Time Off & Holidays, a 401(k) with company match and opportunities for performance-based bonuses.

General Production Technician

Primary Objective: Recondition commercial cooking equipment to achieve production targets including quality and productivity targets.

Primary Functions: This position is responsible for producing according to the daily production schedule to produce high quality products for the Burkett Used / Reconditioned product line.

Position responsibilities include, but are not limited to:

  • Electronically, mechanically and cosmetically diagnose and repair all commercial cooking equipment according to production targets
  • Research and request necessary parts according to manufacturer specs or as required by basic mechanical guidelines
  • Test all equipment in a timely, efficient manner and communicate any equipment that presents risk to internal or customer facing quality targets
  • Complete product diagnosis and disposition for damaged items in support of freight claims
  • Inform the production supervisor when an item is complete for auditing and QC compliance verification by completing TPS form
  • Research of factory specs of an item to learn the full function of the product to ensure proper service is completed; also request any necessary troubleshooting assistance
  • Complete any ongoing training to maintain OSHA compliance and HVACR certification
  • Participate in regular production employee meetings to communicate assignments and capture risks
  • Contributes to development of processes and work instructions for daily activities
  • Comply with all company policies, programs, rules, regulations and safety rules
  • Communicates resource constraints to Production Scheduler when labor or equipment capacity does not align to the schedule
  • Other duties as assigned related to continuous improvement of production processes

Qualifications Expected

  • Excellent electrical and mechanical troubleshooting abilities
  • Knowledge of natural and propane gas equipment
  • Knowledge of electrical troubleshooting to include 110V, 208V, 230V, 240V both single and 3 phase
  • Ability to function as part of the team and assist other technicians when necessary
  • Capable of reading electrical schematics
  • Excellent computer experience working with Microsoft Office products including Excel and Word
  • Ability to lift up to 75 pounds occasionally

Experience / Education Required

  • 3-5 years experience diagnosing and repairing commercial cooking equipment
  • 10 Hour OSHA Training Preferred

The Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short & Long Term Disability, Life, Paid Time Off & Holidays, a 401(k) with company match and opportunities for performance-based bonuses.

Customer Support Manager

Primary Objective: Ensures the organization understands and adheres to customer's requirements and maintains customer satisfaction by providing problem-solving resources.

Primary Functions: This position is responsible for the management and development of customer support staff and procedures. It is the main duty of a customer support manager to provide and guarantee customer satisfaction at all times.

Position responsibilities include, but are not limited to:

  • Accomplishes customer support human resource objectives by selecting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Achieves customer support objectives by making recommendations to strategic plans and reviews; preparing and completing action plans; implementing process changes and through implementation of productivity, quality, and customer-service standards.
  • Meets customer support financial objectives by working with vendors and with employees to achieve an annual budget; reviewing project expenditures; analyzing variances; initiating corrective actions.
  • Determines customer support requirements by maintaining contact with customer support team and customers and through benchmarking best practices.
  • Improves customer service quality results by evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Maximizes customer operational performance by providing customer help desk resources and technical advice in support of product warranty claims and install support.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Responsible for managing discrepancies and changes through resolution
  • Facilitate Project Close Review to define lessons learned and gaps and wins
  • Manages freight claims, warranty claims and customer returns to ensure customer resolution
  • Is dedicated to meeting the expectations and requirements of internal and external customers
  • Provides customer with basic product/service information such as manufacturer warranty policies and product manuals as needed
  • Responsible for the delivery of all project or order communications to team members.
  • Must thoroughly understand and display knowledge of all customers contracts and SLA’s
  • Partner with team managers to ensure account retention through seamless customer support, resource orchestration, and order fulfillment troubleshooting
  • Generating account related reports for account managers
  • Capturing accurate information for Customer Relationship Management system (CRM)
  • Other duties as assigned related to improvement of team performance, processes and client satisfaction

Qualifications Expected

  • Ability to communicate effectively and professionally, strong verbal and written communication skills
  • Ability to manage multiple priorities and demanding time frames
  • Detail-oriented with strong organizational skills
  • Exhibits confidence and contributes to team building through a positive attitude
  • Maintains composure in high stress environments and situations
  • Ability to adapt to change and remain flexible
  • Excellent computer skills; proficient in Microsoft applications
  • Strong, consistent use of analysis, problem solving and decision making skills
  • Adapts to changes in the work environment, manages competing demands and is able to deal with frequent changes, delays or unexpected events

Experience / Education Required

  • Associates degree and 5-7 years of customer service management experience
  • Customer Service Management, Process Improvement, Decision Making, Managing Processes, Staffing, Developing Standards, Help Desk Experience, Emphasizing Excellence
  • ServSafe Level 2 Certification a plus
  • CFSP Certification is a plus

The Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short & Long Term Disability, Life, Paid Time Off & Holidays, a 401(k) with company match and opportunities for performance-based bonuses.

Warehouse Associate

Primary Objective: Management of the daily inventory tasks and customer orders to ensure accuracy and on time order fulfillment.

Primary Functions: This position is responsible for maintaining the warehouse and coordinating across team to ensure required resources, such material handling equipment, personnel, and team paperwork to ensure delivery according to operational service levels.

Position responsibilities include, but are not limited to:

  • Maintain the condition of the warehouse to Six Sigma 5S standards
  • Support cycle counts from inventory freeze through finalizing counts in TRX system.
  • Ensure Saturday schedules are achieved.
  • Coordinate inventory movement inside of warehouse 1 through shipment of inventory or through transfer of inventory to final distribution warehouse.
  • Is dedicated to meeting the expectations and requirements of internal and external customers
  • Displays enthusiasm, sincerity and professionalism when responding to the requests of internal or external customers.
  • Processes pick tickets and inventory receipts for completion to align to service levels, predefined daily cutoff schedules and customer fulfillment lead times.
  • Communicates resource constraints to Supervisor when labor or equipment capacity does not align to the scheduler primary objective
  • Provides timely communication of issues to internal customers and management team.
  • Escalates issues to Supervisor where customer has been or will be impacted.
  • Other duties as assigned as related to continuous improvement of team performance, processes and client satisfaction
  • Receive, unpack and put away trailer merchandise in the appropriate location
  • Prep daily pick-up merchandise and daily deliveries
    • Label all prepped goods.
    • Note any exceptions on the Inspection List.
    • Sign off on Inspection List.
  • Assist Warehouse Leader with Quality Assurance
    • Log all factory and shipping defects.
  • Pick appropriate merchandise for customer order fulfillment
  • Pull stock to stage merchandise for current days customer pick-up's
  • Label stock merchandise for staging as necessary
  • Return merchandise to appropriate location
  • Condense items remaining in pick-up area and move past due pick-up’s back to stock
  • Follow all OSHA / safety guidelines and escalate where safety concerns arise

Qualifications Expected

  • General knowledge of warehouse and order fulfillment processes
  • Knowledge of basic material handling tools
  • Ability to communicate effectively and professionally
  • Self motivated with ability to work independently to achieve daily schedule
  • Maintains composure in high stress environments and situations
  • Ability to adapt to change and remain flexible
  • Demonstrates Courtesy, Respect, Integrity, Discipline, Responsibility, Accountability

Experience / Education Required

  • High School Diploma or GED and 1-2 years of warehouse experience
  • Forklift Certified
  • OSHA 10-Hour Certified

The Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short & Long Term Disability, Life, Paid Time Off & Holidays, a 401(k) with company match and opportunities for performance-based bonuses.

Graphic Designer

Primary Objective: Design graphics that consistently express the value of the Burkett brand to customers, prospects, and partners.

Primary Functions: Creating compelling, consistent graphics to be used for print or digital using Adobe tools and Burkett brand and style guides.

Position responsibilities include, but are not limited to:

  • Web Graphics: Turn ideas into designs for website graphics from wireframes and layouts to the creation of banner graphics, page layouts, and minor interface elements. Provide source files and mockups to the Web Developer and partner to implement final code.
  • Print Graphics: Turn ideas into designs for print graphics including mailers, showroom signage, vehicle signage, catalogs, brochures, business cards, and presentation materials. Manage the creation of the final output and verify quality.
  • Email Graphics: Turn prewritten themes and ideas into completed emailers. Manage the creation, and organization of graphics for customer retention focused email campaigns. Including creating template based HTML emails and some basic compatibility testing for email clients.
  • Maintain Graphic Consistency: Maintain, update, and enforce the Burkett Brand and Style guides to present our customers with a consistent image of our company.
  • Track Projects: Tracks and manages the progress of graphics projects using project tracking tools to work within established deadlines.
  • Print Partner Relationships: Work with print houses to submit print ready files, and acquire quotes and options for ongoing and new print campaigns.
  • Responsible for job related documentation.
  • Responsible for reporting results in Key Performance Areas effectively to management.

Qualifications Expected

  • Passion for Design: Must have a desire to create graphics that are cohesive, well crafted, and constantly improving.
  • Technical: Must have an understanding of what is possible with HTML/CSS/Javascript. Needs to be able to communicate requirements to technical staff for coding requirements.
  • Adaptable: Must be capable of adapting to rapid change including software changes, process changes, and special projects. Burkett is a growing company and change will always be happening.

Experience / Education Required

  • BA in Graphics Design or demonstrate equivalent experience.
  • Expert understanding of Adobe tools including Photoshop, Illustrator, and InDesign.
  • Experience working with print vendors and managing quality to deliver high quality final products.
  • Experience creating 1:1 personalized print files a Plus.
  • Experience with email software like Bronto, Constant Contact, Mail Chimp, etc.
  • Strong understanding of web design technologies.
  • Basic knowledge of foodservice equipment a plus.

The Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short & Long Term Disability, Life, Paid Time Off & Holidays, a 401(k) with company match and opportunities for performance-based bonuses.

Customer Advocate

Primary Objective: Growing customer loyalty and retention

Primary Functions: This position is responsible for managing customer Warranty, Freight and Quality claims by coordinating with resources throughout the supply chain to deliver parts, service and final resolution to operational service levels

Position responsibilities include, but are not limited to:

  • Manages freight claims, warranty claims and customer returns to ensure customer resolution and company cost recovery
  • Ensures customer satisfaction by remaining focused on diagnosing and resolving the customer issue according to operational service levels
  • Is dedicated to meeting the expectations and requirements of internal and external customers
  • Displays enthusiasm, sincerity and professionalism when responding to customer's requests and questions
  • Interacts with clear, professional written and verbal communications with clients of various levels of Management, and other departments within the organization
  • Processes Service tickets, Return Merchandise Authorizations and Freight Claims to ensure proper documentation of issue, status notes, diagnosis, resolution and costs as required by production or distributor
  • Researches factory recalls and announcements and manages proactive communications with customers to schedule service as needed
  • Determines the appropriate solution, educates the customer on policies and procedures
  • Responsible for reporting and measuring client specific service levels and other client metrics
  • Participate in Reliability meetings as required for supplier or customer updates
  • Responsible for reverse logistics process through point of Warehouse 3 resolution, which includes defining final product disposition
  • Ensure that ALL customer exchange orders are either refused at delivery for damages or have an authorized Warranty Exchange Form filed
  • Handle customer/BAS freight claims and follow up with customer and trucking company until the task is complete
  • Recommend and implement any necessary CS software/applications
  • Provides customer with basic product/service information such as manufacturer warranty policies and product manuals as needed
  • Provide weekly and monthly reporting to include issue type metrics, resolution metrics, performance metrics and costing for issues
  • Other duties as assigned as related to continuous improvement of team performance, processes and client satisfaction

Qualifications Expected

  • Ability to communicate effectively and professionally, strong verbal and written communication skills
  • Ability to work with a high volume of calls and calmly solve problems for customers
  • Ability to manage multiple priorities and demanding time frames
  • Detail-oriented with strong organizational skills
  • Exhibits confidence and contributes to team building through a positive attitude
  • Maintains composure in high stress environments and situations
  • Ability to adapt to change and remain flexible
  • Demonstrates Courtesy, Respect, Integrity, Discipline, Responsibility, Accountability
  • Excellent computer skills; proficient in Microsoft Applications

Experience / Education Required

  • Associates degree or 2-3 years of customer service experience with knowledge of freight and warranty claim practicies preferred

The Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short & Long Term Disability, Life, Paid Time Off & Holidays, a 401(k) with company match and opportunities for performance-based bonuses.

For more information on opportunities at Burkett, please email Human Resources at careers@basequipment.com or call 419.720.8844

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