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Careers

Benefits with Burkett

  • Medical, Dental & Vision Insurance
  • AFLAC Benefits: Short-Term Disability, Accident Coverage & Optional Life Insurance
  • Paid Time Off (PTO) including applicable paid holidays
  • Retirement plan with Company Match
  • Employee Discount on products
  • Employee Purchase Programs with Vendors (e.g. TigerDirect & Dell)
  • Verizon Discount

Who We Are:

As one of the leading restaurant equipment sellers in the nation, Burkett Restaurant Equipment has been providing its knowledge, experience and expertise in the foodservice industry to customers all over the country since 1977. With over 5,000 products in stock at all times, we offer top-of-the-line equipment at warehouse prices. Our vast product selection caters to numerous businesses, including bakeries, pizzerias, restaurants, bars, convenience stores, schools and more. We offer equipment manufactured by some of the top vendors in the industry, including True, Cambro, Imperial and Star. Regardless of the types of equipment our customers need, we provide an expansive, all-inclusive collection of supplies related to food service.

Why Work With Us:

Here at Burkett, we pride ourselves on being a family-owned business with a friendly, supportive team of dedicated, ambitious workers. We continue to welcome individuals to join our supportive staff to help us continue to exceed customer expectations and offer our expertise in the booming foodservice industry (Since the beginning of 2010, we have grown from 25 to over 50 employees!). We truly appreciate each and every one of our employees, and that's why we invest in training & providing employees with the resources needed for them to be successful.

Burkett Restaurant Equipment is a forward-thinking, aggressive company constantly striving to be ahead of the game and on the cutting edge of the foodservice industry. We have even been recognized as one of Inc.com's 5000 fastest growing companies, as well as one of the top 100 Distribution Giants in the industry, according to Foodservice Equipment and Supplies Magazine.

CURRENT AVAILABLE POSITIONS

Join Our Team

Interested in working for one of the leading sellers of commercial restaurant equipment and supplies? Burkett Restaurant Equipment is always looking for the right people to join our company as we continue to grow and improve throughout the years. We offer many appealing benefits, opportunities for training, and valuable work experience to improve and build your career.

Please take a moment to fill out our online application form and/or email a cover letter and resume for review and this information will be kept on file for future openings.

We look forward to hearing from you, and thank you again for your interest in working for Burkett Restaurant Equipment!

Account Representative

Burkett Restaurant Equipment and Supplies, one of the fastest growing companies located in Northwest Ohio, is seeking to hire an experienced member to join our Sales team as an Account Representative. Employees in this position play a key role in leading the growth of our company through consultative e-Commerce sales. The ideal candidate will have proven experience in Sales (inside or outside), experience in the e-Commerce market, and the ability to develop, plan and take initiative to grow their accounts resulting in overall company growth. Candidates with Bi-Lingual skills are a plus!

Burkett is a leading provider of quality new and used foodservice equipment. Our 170,000 sq. ft. building in Toledo, Ohio has been servicing restaurants, bars, schools, churches, bakeries, pizzerias and even the home consumer since 1977. At Burkett, we are committed to providing the very best products and service possible to ensure a solid future and continued growth.

We are a growing company with strong values, an exciting vision and a clear strategy for the future. We can offer you challenging projects, supportive colleagues, a dynamic team and an environment where you are valued and initiative is encouraged. We offer a professional environment that values hard work, creativity and promotes success. We value motivation and a strong drive to succeed.

Purpose of Position: The position will serve as a team member within the company’s National Sales Department with a focus to grow sales volume through the maintenance of existing customer accounts and by developing new accounts. Primary functions of the role include processing sales orders for customers via the phone, email, or in person and advising customers of product availability, pricing and options.

Position responsibilities include, but are not limited to:

  • Sell foodservice equipment and supplies by developing relationships with prospects
  • Achieve monthly sales quotas which are measured via KPI reports (revenue, gross margin, Quality, Cash (A/R), Conversion Rate, Retention Rate
  • Grow your own portfolio of customer accounts with no territorial boundaries
  • Develop and maintain an active prospect list and a professional network
  • Maintain relationships with clients by providing support through delivery of the products ordered and providing information and guidance throughout the process to ensure custom satisfaction
  • Follow up with customers to ensure sales expectations have been met and to enhance future orders
  • Create customer Quotes and Sales Orders using TRX System and AutoQuotes
  • Attentively answer phone calls and assist customers via our Live Chat system
  • Contribute to improved Accounts Receivable targets by managing sales transactions to preapproved payment options and assisting with follow up customer communications as needed
  • Work closely with internal company departments, customers, factory reps, and other outside sources as needed to communicate customer requirements
  • Attend weekly sales meetings and product trainings to improve job knowledge and to identify product improvements, pricing changes and new products
  • Attend factory trainings and trade shows as directed by management
  • Cross train with and support web specialist and showroom sales to support each other where needed or as defined
  • Other duties as assigned as related to continuous improvement of the Inside Sales team process.

Qualifications Expected

  • Communication – capable of receiving and understanding both written and oral directions
  • Negotiation – able to negotiate with clients and understand pricing flexibility
  • Organization – maintain clean workspace
  • Computer knowledge – thorough understanding of Microsoft Office & Google applications
  • Travel up to 10%

Experience / Education Required

  • Bachelors degree or 2 years of business-to-business sales experience and experience of the foodservice industry
  • Serv-Safe Level 2 Certification preferred
  • CFSP Certification is a plus

The Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short & Long Term Disability, Life, Paid Time Off & Holidays, a 401(k) with company match and opportunities for performance-based bonuses.

Account Representative - Bi-Lingual (Spanish/Arabic)

Burkett Restaurant Equipment and Supplies is one of the fastest growing companies located in Northwest Ohio is seeking to hire an experienced member to join our Sales team as an Account Representatives. Employees in this position play a key role in leading the growth of our company through consultative E-Commerce sales with a focus on serving our Spanish and/or Arabic Speaking customers. The ideal candidate will have proven experience in Sales (inside or outside), experience in the E-Commerce market, and the ability to develop, plan and take initiative to grow their accounts resulting in overall company growth. Candidates with Bi-Lingual required!

Burkett is a leading provider of quality new and used foodservice equipment. Our 170,000 sq. ft. building in Toledo, Ohio has been servicing restaurants, bars, schools, churches, bakeries, pizzerias and even the home consumer since 1977. At Burkett, we are committed to providing the very best products and service possible to ensure a solid future and continued growth.

We are a growing company with strong values, an exciting vision and a clear strategy for the future. We can offer you challenging projects, supportive colleagues, a dynamic team and an environment where you are valued and initiative is encouraged. We offer a professional environment that values hard work, creativity and promotes success. We value motivation and a strong drive to succeed.

Purpose of Position: The position will serve as a team member within the company’s National Sales Department with a focus to grow sales volume through the maintenance of existing customer accounts and by developing new accounts. Primary functions of the role include processing sales orders for customers via the phone, email, or in person and advising customers of product availability, pricing and options.

Position responsibilities include, but are not limited to:

  • Sell foodservice equipment and supplies by developing relationships with prospects
  • Achieve monthly sales quotas which are measured via KPI reports (revenue, gross margin, Quality, Cash (A/R), Conversion Rate, Retention Rate
  • Grow your own portfolio of customer accounts with no territorial boundaries
  • Develop and maintain an active prospect list and a professional network
  • Maintain relationships with clients by providing support through delivery of the products ordered and providing information and guidance throughout the process to ensure custom satisfaction
  • Follow up with customers to ensure sales expectations have been met and to enhance future orders
  • Create customer Quotes and Sales Orders using TRX System and AutoQuotes
  • Attentively answer phone calls and assist customers via our Live Chat system
  • Contribute to improved Accounts Receivable targets by managing sales transactions to preapproved payment options and assisting with follow up customer communications as needed
  • Work closely with internal company departments, customers, factory reps, and other outside sources as needed to communicate customer requirements
  • Attend weekly sales meetings and product trainings to improve job knowledge and to identify product improvements, pricing changes and new products
  • Attend factory trainings and trade shows as directed by management
  • Cross train with and support web specialist and showroom sales to support each other where needed or as defined
  • Other duties as assigned as related to continuous improvement of the Inside Sales team process.

Qualifications Expected

  • Communication – capable of receiving and understanding both written and oral directions
  • Negotiation – able to negotiate with clients and understand pricing flexibility
  • Organization – maintain clean workspace
  • Computer knowledge – thorough understanding of Microsoft Office & Google applications
  • Travel up to 10%

Experience / Education Required

  • Bachelors degree or 2 years of business-to-business sales experience and experience of the foodservice industry
  • Serv-Safe Level 2 Certification preferred
  • CFSP Certification is a plus

The Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short & Long Term Disability, Life, Paid Time Off & Holidays, a 401(k) with company match and opportunities for performance-based bonuses.

Customer Support Manager

Primary Objective: Ensures the organization understands and adheres to customer's requirements and maintains customer satisfaction by providing problem-solving resources.

Primary Functions: This position is responsible for the management, development and implementation of customer service procedures. It is the main duty of a customer service manager to provide and guarantee customer satisfaction at all times.

Position responsibilities include, but are not limited to:

  • This position is responsible for managing the day to day flow of approved marketplace orders and post-sale support requests according to operational service levels, core values and company policy.
  • Manages customer service human resource objectives by selecting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Establishes and implements improvements to Key Performance Metrics and implements among the team
  • Achieves customer support objectives by making recommendations for company process improvements, preparing and completing action plans, and implementing process changes and through implementation of productivity, quality, and customer-service standards within the team.
  • Meets customer support financial objectives by working with vendors and with employees to achieve an annual budget; reviewing project expenditures; analyzing variances; initiating corrective actions.
  • Determines customer support requirements by maintaining contact with customer support team and customers and through benchmarking best practices.
  • Improves customer service quality results by evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Maximizes customer operational performance by providing customer help desk resources and technical advice in support of product warranty claims and install support.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Responsible for managing discrepancies and changes through resolution
  • Facilitate Project Close Review to define lessons learned and gaps and wins
  • Manages freight claims, warranty claims and customer returns to ensure customer resolution
  • Is dedicated to meeting the expectations and requirements of internal and external customers
  • Provides customer with basic product/service information such as manufacturer warranty policies and product manuals as needed
  • Responsible for the delivery of all project or order communications to team members.
  • Must thoroughly understand and display knowledge of all customers contracts and SLA’s
  • Partner with team managers to ensure account retention through seamless customer support, resource orchestration, and order fulfillment troubleshooting
  • Generating account related reports for account managers
  • Capturing accurate information for Customer Relationship Management system (CRM)
  • Other duties as assigned related to improvement of team performance, processes and client satisfaction

Experience / Education Required

  • Associates degree and 5-7 years of customer service management experience
  • Customer Service Management, Process Improvement, Decision Making, Managing Processes, Staffing, Developing Standards, Help Desk Experience, Emphasizing Excellence
  • ServSafe Level 2 Certification a plus
  • CFSP Certification is a plus
  • Ability to communicate effectively and professionally, strong verbal and written communication skills
  • Ability to manage multiple priorities and demanding time frames
  • Detail-oriented with strong organizational skills
  • Exhibits confidence and contributes to team building through a positive attitude
  • Maintains composure in high stress environments and situations
  • Ability to adapt to change and remain flexible
  • Excellent computer skills; proficient in Microsoft applications
  • Strong, consistent use of analysis, problem solving and decision making skills
  • Adapts to changes in the work environment, manages competing demands and is able to deal with frequent changes, delays or unexpected events

The Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short & Long Term Disability, Life, Paid Time Off & Holidays, a 401(k) with company match and opportunities for performance-based bonuses.

Purchasing Manager

Primary Objective: The Purchasing Manager is responsible for ensuring product availability while achieving the lowest overall cost to the organization and service level targets.

Primary Functions: This position is responsible for the day to day management of vendor relationships, planning and managing the buying of all products in a timely and cost effective manner in order to maintain inventory levels and control costs according to operational service levels, Inventory Turnover and overall financial targets.

Position responsibilities include, but are not limited to:

  • Forecast procurement needs by distribution channel
  • Review quotes and order products and services
  • Track purchasing activity and report measurements
  • Discuss defective or unacceptable goods with users, vendors, and others to determine the root cause and take corrective and preventative action
  • Develop and review purchase requests and ensure authorization as necessary to facilitate the timely purchase of products
  • Help to lower costs through negotiations and secure agreements
  • Liaise with accounting to ensure accurate and timely payment
  • Build and develop relationships with key suppliers
  • Effectively manage inventory turns
  • Mitigate exposure to inbound freight costs through consolidation and negotiation
  • Monitor change orders to ensure appropriate product availability
  • Review and respond to monthly supplier performance metrics
  • Manage purchase order processing for all Equipment, Small wares, Office Supplies, Parts, Stainless Steel, Furniture, Supplies and Operational Services.
  • Work closely with Sales to forecast demand
  • Define and implement service agreements for improved efficiency and effectiveness with approved service providers
  • Plan and implement necessary process / system reporting improvements
  • Manage purchasing processes to ensure compliance to company policies
  • Executing Buyer team training and other duties as assigned as related to continuous improvement of the Buyer processes
  • Lead benchmarking efforts of products and logistics and present recommendations to add or remove suppliers for future products
  • May be required to lead or participate as a key member on cross-functional teams for the successful planning and implementation of projects.

Experience / Education Required

  • Bachelor’s Degree preferred or technical education with experience
  • Minimum 5 years’ experience leading a Purchasing team
  • Experience managing multiple product strategies
  • Highly organized and motivated, ability to work independently, and maintain accurate and detailed reports
  • Experience leading and managing a team is strongly preferred
  • Great problem solving skills; customer focused
  • Strong attention to detail and sense of urgency
  • Excellent negotiation skills
  • Knowledge of scheduling and planning process mapping
  • Proficient with distribution ERP systems
  • Proven ability to develop supplier performance and behavior
  • Proven critical thinking skills and long term/strategic vision
  • Ability to communicate effectively and professionally, strong verbal and written communication skills
  • Ability to manage multiple priorities and demanding time frames
  • Exhibits confidence and contributes to team building through a positive attitude
  • Maintains composure in high stress environments and situations
  • Demonstrates Courtesy, Respect, Integrity, Discipline, Responsibility, Accountability
  • Advanced knowledge of Microsoft Office products (Word, Excel, PowerPoint, and Outlook)

The Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short & Long Term Disability, Life, Paid Time Off & Holidays, a 401(k) with company match and opportunities for performance-based bonuses.

Delivery Driver / Project Install

Primary Objective: Deliver & pick up merchandise to/from customers & project installation to meet in a timely, safe and professional manner

Primary Functions: This position is responsible for the white glove delivery of restaurant equipment and supplies, customer pickups and customer project installations according to budget, schedule and safety requirements.

Position responsibilities include, but are not limited to:

  • Deliver merchandise to customers within delivery area noted on delivery manifest
  • Complete uncrating and set in place for standard deliveries unless otherwise notified prior to the delivery
  • Deliver merchandise to project installs utilizing uncrating, set in place & trash haul away. All connections for all merchandise will be performed by professional installation
  • Load and unload the Burkett company truck and sweep and clean it daily
  • Ensure all pack slips presented to customers are correct
  • Drive company vehicle safely during delivery of merchandise following regulations and maintaining delivery vehicle
  • Inspect & maintain delivery vehicle. Notify supervisor of any required truck maintenance or issues that require immediate attention
  • Work with supervisor to remain DOT-compliant, both as a driver and company
  • Assist in maintaining efficient operations when not making deliveries
  • Any additional tasks or directives assigned by management
  • Perform all of the above listed duties safely and efficiently
  • Provide customer service, be courteous & problem solve while on deliveries/installs
  • Position may require up to 50% travel and overnight stays as needed to ensure on time delivery & installation of projects.

Qualifications Expected

  • High School Diploma
  • Restaurant Equipment knowledge preferred
  • Basic blueprint reading capabilities preferred
  • 1-2 years of driving experience in a non-CDL commercial vehicle
  • Knowledge of general material handling equipment and proper usage
  • Must have a valid driver license and proof of insurance
  • Ability to lift at least 75 pounds
  • Must be mechanically inclined
  • Must be DOT certified (medical) or able to become certified immediately
  • Have ability to become forklift certified and OSHA 30 hour certified
  • BCI&I & FBI background check will be required
  • Highly organized and motivated, ability to work independently, and maintain accurate and detailed reports
  • Great problem solving skills; customer focused
  • Strong attention to detail and sense of urgency
  • Ability to manage multiple priorities and demanding time frames
  • Exhibits confidence and contributes to team building through a positive attitude
  • Demonstrates Courtesy, Respect, Integrity, Discipline, Responsibility, Accountability

The Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short & Long Term Disability, Life, Paid Time Off & Holidays, a 401(k) with company match and opportunities for performance-based bonuses.

Production Scheduler

Primary Objective: Production control to ensure that supply of reconditioned products to the distribution warehouse achieves minimum inventory levels.

Primary Functions: This position is responsible for planning & scheduling all production resources including materials, equipment, personnel, and parts suppliers according to the operational service levels.

Position responsibilities include, but are not limited to:

  • Works closely with Inventory Analyst, Buyers, Production and Sales to plan and schedule production work orders, provide status as needed and to resolve problems which present risk to achieving lead-times & minimum stock levels.
  • Coordinate inventory movement inside of production warehouse 2 through final transfer to warehouse 1
  • Develops production plans based on usage and customer demand
  • Coordinates material and parts shipments according to production plans
  • Analyze sales history and usage to define forecasts by production line.
  • Manage final labeling and pricing of finished items moving from Warehouse 2 to Warehouse 1 inventory.
  • Processes production work orders and schedules for completion to align to service levels, predefined production targets and production turnaround times.
  • Communicates resource constraints to VP of Operations and Operations Manager when labor or equipment capacity does not align to the scheduler primary objective
  • Schedules and coordinates production through pre-approved third party service companies during peak capacity or as it aligns to production strategy
  • Develops processes and work instructions for daily activities
  • Ongoing review and manage production schedule looking for opportunities for repetitive production in order to maximize technician productivity
  • Participate in Reliability meetings as required for supplier or customer updates
  • Recommend and implement any necessary software/application improvements
  • Provides production with basic product/service information such as warranty policies, Read Me First Instructions and product manuals as needed
  • Provide weekly and monthly reporting to include issue type metrics, resolution metrics, performance metrics and costing for issues
  • Cross train with buyers and project coordinator to support each other where needed
  • Other duties as assigned as related to continuous improvement of production scheduler processes

Qualifications Expected

  • Ability to communicate effectively and professionally, strong verbal and written communication skills
  • Strong organizational/troubleshooting skills
  • Ability to manage multiple priorities and demanding time frames
  • Detail-oriented with strong organizational skills
  • Exhibits confidence and contributes to team building through a positive attitude
  • Maintains composure in high stress environments and situations
  • Able to adjust based on changing situations and the varying needs within the organization.
  • Demonstrates Courtesy, Respect, Integrity, Discipline, Responsibility, Accountability
  • Excellent computer skills; proficient in Microsoft excel, Word and PowerPoint applications

Experience / Education Required

  • Associates degree or 2-3 years of production scheduling experience
  • Knowledge of production workflow and work order management preferred

The Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short & Long Term Disability, Life, Paid Time Off & Holidays, a 401(k) with company match and opportunities for performance-based bonuses.

For more information on opportunities at Burkett, please email Human Resources at careers@burkett.com or call 419.720.8844

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